Question:
What is the Status of my Order?Answer:
Please enter your order number and email address below or you can Email Us Or Call Us.
Question:
Is Everything you sell Brand New?
Answer:
YES Everything is Brand New.
We do not sell Refurbished, Opened or returned items to customers. Any defective units or customers returning products are returned back to the manufacture.
Question:
How long does it take to get my order?
Answer:
*Majority of the time most orders arrive faster than stated below, however
these are basic guidelines to understand when placing your order. Also view the "Shipping" link above for more estimates. We do not have
control over a shipping carrier or when they deliver a package.
|
Shipping
Method |
Estimated
Processing Time |
Estimated
Shipping Time |
Estimated
Delivery Time |
|
Ground |
1-3 Business Days |
2-7 Business Days |
3-10 Business Days |
|
3 Day |
1-2 Business Days |
3 Business Days |
4-5 Business Days |
|
2 Day |
1 Business Days |
2 Business Days |
2-3 Business Days |
|
1 Day |
1 Business Days |
1 Business Days |
1-2 Business Days |
* DollarRite Customer Service hours
Monday - Thursday 10: am - 7: pm
Friday 10: am - 4: pm
Eastern Standard Time
866-577-8144
Question:
Are your products New, Used or Refurbished?
Answer:
Everything we sell is Brand New
Question:
What is your Return Policy?
Answer:
DollarRite has a 30 day return policy.
Please click the "RETURNS" Link above for more detailed information regarding our
Return Policy
Question:
I received my order today, and it
is Damaged/Defective, how do i return the order and get another one shipped out?
Answer:
Please contact us right away to request
a Return Authorization at 866-577-8144. Please also review our Return Policy
Click Here
*Note: Do not ship anything back to us without a Return Authorization.
Unauthorized packages will be refused.
Question:
I placed my order on Thursday and today is Monday, I have not
yet received my order, where is it?
Answer:
Shipping carriers Do Not work, deliver or pickup packages on the
weekend. Please read the above Processing Times or click here
Shipping.
If you have not yet received your order and it has taken longer than stated on
our Shipping Page Please contact us right away so we
can process your claim.
Question:
How do I contact you?
Answer:
DollarRite.com Offers 2 ways for you to contact us:
We believe you shouldn't have to wait to get an answer
1. Toll-Free 1-866-577-8144
2. Or our form Click HereYes we will reply!
*We do not outsource our support all of our reps are based in the U.S. and
have all the knowledge and answers regarding the products we sell and your order.
Question:
Do you ship internationally?
Answer:
Sorry we do not at this time
Question:
I want to ship this order to a different address other than my Billing Address,
What do I do?
Answer:
Go through and complete your order, However you will need to
include your credit card issuing bank telephone
number located on the back of your credit card
Question:
When will I receive
a Tracking Number for my order?
Answer:
Orders are normally shipped within 1-3 Business Days, the business day after
your order is shipped our system automatically sends you an email with a
tracking number for your order. If you do not receive an email within 3-4
business days after placing your order please contact us and rep will gladly
email it to you again or provide it over the telephone.
Question:
How do I know if my
item is on Backorder or not?
Answer:
In the rare case your order becomes on Backorder we will do two things.
1- We will try to contact you by phone, this is why we ask to provide a valid
phone number on your order.
2- We will also send you an email detailing the issue as well.
| 
Contact
1-866-577-8144
