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How long does it take to get my order?
Please view the Shipping Page for estimates.
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Are your products New, Used or Refurbished?
Everything we sell is Brand New unless otherwise stated. back to top
What is your Return Policy?
Please click here for our
Return Policy back to top
How do I return
my order?
Please review our
Return Policy and contact us to request a
Return Authorization Contact
Us form.
*Note: Do not ship anything back to us without a Return Authorization.
Unauthorized packages will be refused. back to top
I have not
yet received my order, where is it?
Shipping carriers do not work, deliver or pickup packages on the weekend.
If you have not yet received your order and it has taken longer than stated on
our Shipping Page Please contact us right away so we
can process your claim. back to top
How do I contact you?
Monday - Thursday 10: am - 7: pm
Friday 10: am - 4: pm
2. Or our Contact Us form Click Here Yes we will reply!
*We do not outsource our support, all of our reps are based in the U.S. and
have all the knowledge and answers regarding the products we sell and your order.
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Do you ship internationally?
Sorry we do not ship Internationally at this time back to top
I want to ship this order to a different address other than my Billing Address,
What do I do?
Go through the checkout process and complete your order. Please
include your credit card issuing bank telephone
number located on the back of your credit card. Contact your issuing bank and
have your shipping destination added as an authorized alternate ship-to address.
We will contact your bank using the bank telephone number you have provided to
verify this information after you've placed an order. Please allow an additional
day to verify any alternate ship-to address. Both your billing and shipping
addresses must be verified with your credit card issuing bank before an order
will ship. If you encounter any trouble when attempting to add an alternate
shipping address, let your card issuer know that you are placing an online order
and that the retailer must verify your shipping address before shipment to
eliminate the possibility of fraud. Then, simply email us to let us know and we will complete the processing of your order.
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When will I receive
a Tracking Number for my order?
Orders are normally shipped within 1-2 Business Days, the business day after
your order is shipped our system automatically sends you an email with a
tracking number for your order. If you do not receive an email within 3-4
business days after placing your order please contact us and rep will gladly
email it to you again or provide it over the telephone. back
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How do I know if my
item is on Backorder or not?
DollarRite.com does not sell backordered merchandise. We will never purposely
charge a customer for an item that we do not physically have in stock at the
time of purchase. Occasional inventory discrepancies may occur due to inaccurate
inventory counts or possibly because the last few items on our shelves are
damaged and/or not in a condition that we can in good faith sell to a customer.
In that instance we will notify you via email as soon as possible and give you the option of leaving
your order open and to ship upon availability or to cancel the order.
DollarRite.com does not charge your card until the day your order has been
confirmed and shipped with a valid tracking number. back
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How do I
cancel my order?
You may request than an order be cancelled provided the order has not already
been processed and shipped. Simply use the Contact Us form to request an order cancellation. Due to the speed at which we process orders it is unlikely we will be able to cancel your order, however we
will do our best. back
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What happens if my order is lost in transit?
You must notify us within 7 business day of ship date, We will open and file
a claim with the shipping carrier once the shipping carrier has approved the
claim we will ship a replacement order. Claims take 2-3 weeks to process and investigate by the shipping carrier.
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Contact Us 1-866-577-8144
